|
ss |
Please
do not hesitate to contact us with any questions.
For queries concerning
the delivery of your card please contact PCO at: Email: mozzie@pcodirect.com
Phone:
0845 644 6559
For any queries relating to using your cards please contact
the customer service number provided with your card details (these numbers are
for the telecom companies who manage the cards and they will be able to help directly
with questions on rates).
For queries relating to this site please email:
ryan@mozzie.co.uk
Phone
Cards PCO & Mobile dial through MDT TermsPlease
read our terms and conditions below.
1.Trading Names
1.1. PhoneCardsOnline
(PCO) and PhoneCardsOnline Direct (PCO Direct) are trading names of Realtime Marketing
& Communications Ltd.
1.2 Our trading address is PhoneCardsOnline, Realtime
Marketing & Communications Ltd, 10 Barley Mow Passage, London. W4 2BT
2.
Acceptance of Terms and Conditions
Use of this web site confirms your
agreement to our Terms and Conditions, which may be subject to change at any time.
Our Terms & Conditions shall be governed, and interpreted, in accordance with
English Law and English Courts shall have jurisdiction in any disputes. Your statutory
rights as a consumer are not affected.
3. Order Acceptance and Refusals
We reserve the right to refuse any orders placed with PCO Direct, whether
via our web site or by other means and for any reason and without prior notice.
4. Delivery of Cards
You accept that your card will be delivered
online, with access details forwarded by email to the address specified by you
in the ordering process. Delivery of the product(s) is completed when our system
sends to you the email(s) containing access information to your phone card. The
web-page holding your phone card is secure and can be accessed only by you by
inputting the post code supplied by you at the time of order. This must be the
post code of the address to which your chosen payment card is registered.
4.1
We will re-send the email containing your phone card access details on request
and only to the same email address provided as per the above. We may ask for information
that helps us identify yourself as the originator of the order.
5. Means
of Payment
5.1 We accept most major debit and credit cards, as detailed
on the front page of our site and throughout the ordering process.
5.2
Transaction processing is made via our payment partner PayPal. You should be careful
to input the correct information during the payment process,as incorrect information
may cause delays or refusal of your payment.
5.3 Your credit/debit card
will be billed as "Realtime Marketing & Communications Ltd (PCO)".
5.4
All orders are placed through our fraud detection systems. We may require additional
verification or information before accepting or processing any order.
5.5
Orders are restricted to £30 for customers who do not have a verified PayPal account
(see PayPal web site www.paypal.com for details). We reserve the right to increase
or decrease this limit at will, without prior notice.
6. Personal Information
6.1 You undertake that all information provided is correct, the credit
or debit card you are using is your own, and that there are sufficient funds to
cover the cost of any purchases that you make.
6.2 You agree to provide
us with any information we require you to confirm your order. This may be by supplying
us with a valid landline number and/or other information as required.
6.3
All transactions are carried out via our secure server, which is certified SSL
to show that industry standard encryption is used.
6.4 We do not store
credit or debit card details and these details are processed only through our
secure server.
6.5 We do not pass on any personal details to any 3rd party
except where we suspect a possible fraud or other misuse of a credit or debit
card, in which case details will be passed on to the relevant authority(ies) as
detailed in 7 below.
7. Fraud Policy
7.1 All attempts at fraud
will be reported to the appropriate authorities and/or enforcement agencies.
7.2
The authenticity of unverified first-time transactions will be checked manually
by phone call.
8. Affiliate Websites
8.1 If your purchase has
been made via a 3rd party web site, such as a manufacturer or affiliate web site,
then a copy of your order and contact details may be shared with this party. The
order is deemed as being made to PCO Direct, and the same terms and conditions
outlined in this document will apply.
9. Security of Phone Card Details
Your phone card access details should be kept confidential to you at all times.
This applies to the access details to the web page containing your card(s), and
also to the card information (PIN number). If you have printed off your card details
we shall not be liable for losses incurred by you as a result of you disclosing
such information to any third parties, or leaving it in a non-secure environment
of any sort.
10. Supplier Terms and Conditions
10.1 The terms
and conditions applied to individual products purchased by you are the terms and
conditions of the supplier of those products. You are advised to read these, as
they are accessible via the links at the bottom of this page.
10.2 We
are resellers of cards produced by telecommunication companies. All problems with
a phone card must be dealt with by contacting the customer service department
of the producer as specified on each card. Customer service details are provided
along with your card when it is delivered to you.
11. Refunds
11.1
We will make refunds only where a product does not work correctly and the producer
/ original provider of that product is unable to correct the fault.
11.2
Refunds can only be made where cards have not been used and are clearly faulty.
Faults in network connections should be reported to the customer service department
of the producer / original provider who should assist in this circumstance.
11.3
Unless otherwise stated, phone cards expire 90 days from date of first use, or
on the expiration date printed on the card.
11.4 No refunds or replacement
cards will be provided for lost, stolen or expired cards, or for unauthorized
use.
11.5 In the event a refund is to be made, it shall be limited to
the purchase cost of the card. We make no warranty of products supplied with respect
to incidental, consequential, or other damages.
11.6 Cancellation of an
order must be made within 7 days of purchase.
11.7 You lose the right
to cancel an order if the card has been used. "Used" is defined as any attempt
to make a call with that card resulting in a connection.
11.8 All requests
for cancellations must be made in writing to PhoneCardsOnline at the address given
above.
12.Access Numbers.
Access numbers are provided with each
card. It is the responsibility of the caller to establish there is a cost and
if so what this might be. If there is any doubt, then you should contact the customer
service number for that card which is also clearly provided along with your card
PIN and other details.
13. Suppliers' Product Information.
13.1
We use our best endeavors to ensure the information available on our web site
is accurate at all times. We cannot however guarantee that all information provided
by our suppliers is completely accurate or up-to-date, even though we monitor
this information on an ongoing basis, and update it accordingly. We cannot be
held responsible for any losses or damage caused by errors of service providers.
13.2 Rates may be rounded to the nearest minute or cost. Our suppliers
reserve the right to change rates without notice. We will use our best endeavors
to update rate information. We monitor this regularly and our suppliers provide
new rates as soon as they are published. We cannot however, be held responsible
for losses or other types of damages deemed consequential to such changes.
14.
Product Recommendation System
Our product recommendation system as found
on our front page is intended to provide guidance only. It is not a definitive
assessment of all products on the marketplace. Although we monitor the market
closely, and work only with the most competitive producers, it is possible on
occasions that cards not stocked by PCO will have lower rates to some destinations.
15. Copyright.
All images, sounds and ideas are copyright of Realtime
Marketing & Communications Ltd., except for images and product details relating
to our suppliers' products, which are copyright of the relevant supplier. |
ss | |